Find Help

Are you feeling stuck? Reach out to the professionals for assistance!

If you need teaching or pedagogical help, please contact your campus Teaching Center:

Contact your Teaching Center

If you need technical help, please contact your local IT Professional (IT Pro) or your campus Support Center:

Contact the Support Center

Contact your campus IT Support Center

Overview

The UITS Support Center provides IT support to all IU campuses. So that Support Center staff can efficiently assist you, be ready to provide details about your problem or question.

Notes:
  • Walk-in support hours: The hours listed below for walk-in support locations are for periods when classes are in session. Walk-in support hours during campus breaks and between semesters may vary.
  • Research computing support: Research computing support at IU is provided by the Research Technologies division of UITS. To ask a question or get help regarding Research Technologies services, including IU's research supercomputers and research storage systems, and the scientific, statistical, and mathematical applications available on those systems, contact UITS Research Technologies. For service-specific support contact information, see Research computing support at IU.

Bloomington

Contact

Important:

Phone, email, and chat support will close and reopen on the following dates during winter break:

  • Closes at 5pm on Friday, December 24
  • Reopens at 8am on Sunday, December 26
  • Closes at 5pm on Friday, December 31
  • Reopens at 8am on Sunday, January 2

Phone calls during closings will route to the UITS Contact Center.

Phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

Chat: https://ithelplive.iu.edu/
Phone: 812-855-6789
Email: ithelp@iu.edu
Online: Knowledge Base

Walk-in support

Note:
As of July 15, 2021, the walk-in support location in the Herman B Wells Library is on the fourth floor of the West Tower.

Walk-in support at the Herman B Wells Library is available during the following hours:

  • Normal hours:
    • Monday-Wednesday: 8am-midnight
    • Thursday: 8am-7:30pm
    • Friday: 8am-6:30pm
    • Saturday: 1:15-4:30pm
    • Sunday: 12:15pm-midnight
  • Winter break hours:
    • Saturday, December 18 through Sunday, December 19: Closed
    • Monday, December 20 through Thursday, December 23: 8:30am-4:30pm
    • Friday, December 24 through Sunday, December 26: Closed
    • Monday, December 27 through Thursday, December 30: 8:30am-4:30pm
    • Friday, December 31 through Sunday, January 2: Closed
    • Monday, January 3 through Friday, January 7: 8:30am-4:30pm
    • Saturday, January 8 through Sunday, January 9: Closed
    • Monday, January 10: Resume normal hours
Note:
The above hours only reflect walk-in support availability, not the hours that the building is open. For up-to-date information about Wells Library hours and closures, see Libraries & Hours.

IUPUI

Contact

Important:

Phone, email, and chat support will close and reopen on the following dates during winter break:

  • Closes at 5pm on Friday, December 24
  • Reopens at 8am on Sunday, December 26
  • Closes at 5pm on Friday, December 31
  • Reopens at 8am on Sunday, January 2

Phone calls during closings will route to the UITS Contact Center.

Phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

Chat: https://ithelplive.iu.edu/
Phone: 317-274-4357
Email: ithelp@iu.edu
Online: Knowledge Base

Walk-in support

Walk-in support is available at ICTC 126 and the Campus Center Information Desk.

ICTC 126

  • Normal hours:
    • Monday-Thursday: 8am-7pm
    • Friday: 8am-5pm
    • Saturday: 9am-3pm
    • Sunday: Noon-4pm
  • Winter break hours:
    • Saturday, December 18: 9am-3pm
    • Sunday, December 19: Noon-4pm
    • Monday, December 20 through Thursday, December 23: 8am-5pm
    • Friday, December 24 through Saturday, December 25th: Closed
    • Sunday, December 26: Noon-4pm
    • Monday, December 27 through Thursday, December 30: 8am-5pm
    • Friday, December 31 through Saturday, January 1: Closed
    • Sunday, January 2: Noon-4pm
    • Monday, January 3: Resume normal hours

Campus Center Information Desk

  • Normal hours:
    • Monday-Friday: 10am-4pm
    • Saturday-Sunday: Closed
  • Winter break hours:
    • Monday, December 13 through Friday, December 17: 10am-4pm
    • Saturday, December 18 through Sunday, December 19: Closed
    • Monday, December 20 through Saturday, January 9: Closed
    • Monday, January 10: Resume normal hours

IU East

Contact

Phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU East IT Help & Training
Phone: 765-973-8375
Email: iueitsup@iue.edu

Walk-in support

Walk-in support is available at Hayes Hall 169:

  • Normal hours:
    • Monday-Thursday: 8am-7pm
    • Friday: 8am-5pm
    • Saturday: 9am-3pm
    • Sunday: Closed
  • Winter break hours:
    • Tuesday, December 14 through Friday, December 17: 8am-5pm
    • Saturday, December 18 through Sunday, December 19: Closed
    • Monday, December 20 through Thursday, December 23: 8am-5pm
    • Friday, December 24 through Sunday, January 2: Closed
    • Monday, January 3 through Friday, January 7: 8am-5pm
    • Saturday, January 8 through Sunday, January 9: Closed
    • Monday, January 10: Resume normal hours

IU Kokomo

Contact

Phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU Kokomo Help Desk
Chat: https://ithelplive.iu.edu/
Phone: 765-455-9315
Email: kohelp@iu.edu

Walk-in support

Walk-in support is available at Library (KA) 127:

  • Normal hours:
    • Monday-Thursday: 8am-9pm
    • Friday: 8am-5pm
    • Saturday-Sunday: Closed
  • Winter break hours:
    • Monday, December 20 through Thursday, December 23: 8am-5pm
    • Friday, December 24 through Sunday, January 2: Closed
    • Monday, January 3: Resume normal hours

IU Northwest

Contact

Phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU Northwest IT Support Center
Chat: https://ithelplive.iu.edu/
Phone: 219-981-4357
Email: iunhelp@iun.edu
Online: Request IT Service

Walk-in support

Walk-in support is available at Hawthorn Hall 108:

  • Normal hours:
    • Monday-Thursday: 7:30am-5:30pm
    • Friday: 7:30am-1pm
    • Saturday-Sunday: Closed
  • Winter break hours:
    • Monday, December 20 through Thursday, December 23: 8am-5pm
    • Friday, December 24 through Sunday, January 2: Closed
    • Monday, January 3: Resume normal hours

IU South Bend

Contact

Phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU South Bend IT Support Center
Phone: 574-520-5555
Email: helpdesk@iusb.edu

Walk-in support

Walk-in support is available at Education & Arts (EA) 1109:

  • Monday-Thursday: 8am-6pm
  • Friday: 8am-5pm
  • Saturday-Sunday: Closed

IU Southeast

Contact

Phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU Southeast Technology Services
Phone: 812-941-2447
Email: helpdesk@ius.edu
Online: Get Help via Web Form

Walk-in support

Walk-in support is available at the Support Center Front Desk, US 212:

  • Normal hours:
    • Monday-Friday: 8am-5pm
    • Saturday-Sunday: Closed
  • Winter break hours: Closed Friday, December 24 through Sunday, January 2; resume normal hours Monday, January 3

IUPUC

Contact

Phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IUPUC Information Technology
Phone: 812-375-7555
Email: coithelp@iupuc.edu

Walk-in support

Walk-in support is available at Learning Center (LC) 1507:

  • Normal hours:
    • Monday-Thursday: 8am-5pm
    • Friday: By appointment
    • Saturday-Sunday: Closed
  • Winter break hours:
    • Monday, January 20:
      • Open 8-10am
      • Closed 10am-2pm
      • Open 2-5pm
    • Tuesday, January 21 through Thursday, January 23: 8am-5pm
    • Friday, December 24 through Sunday, January 2: Closed
    • Monday, January 3: Resume normal hours

IU Fort Wayne

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